Our final verdict
We rate the Pettable ESA Letter 4.9 out of 5 stars.
quality: 5/5
Ease of use: 5/5
Authenticity: 5/5
Efficiency: 4.9/5
Our animals are incredibly special to us — beloved family members and our most trusted companions. Some pets even act as emotional support, helping to calm anxious tendencies and providing comfort to loved ones in need. Pets have been scientifically proven to be beneficial to our mental well-being and overall health. Yet, unfortunately, the housing industry has not fully caught up to that sentiment.
Finding pet-friendly accommodation to rent can be a huge task and a big reason why people have to leave their pets with family members or through their living situation. However, there is another solution for those who need animals for mental stability: emotional comfort animals may be known as ESAs or emotional support animals. An ESA can live in a house that is not suitable for pets because it provides a service to its owner that requires them to live together.
However, a medical letter is required to prove that your animal is necessary for your emotional and mental needs, and not all therapists or psychiatrists believe in ESAs. Pettable is a service that connects eligible individuals (and their pets) with a licensed therapist who may be able to help, offering ESA letters to those who need them.
Overview
| Product Type: | Emotional support animal letter |
| Best for: | Any animal that provides emotional support |
| Price range: | Moderate prices |
| Interview time: | A 3-minute survey to be answered by a licensed therapist |
| Turnaround Time: | 24-hour express turnaround time available, otherwise 48 hours |
Our experience
For me, reviewing Pettable’s ESA letter service was invaluable because even though I don’t currently need it, I have loved ones who do. I have seen firsthand how much comfort their pets bring them, and the pet boarding market is very small in Los Angeles where I am from. Before recommending Pettable, I decided to go through as much of the process as possible to see what it was all about.
The survey was incredibly easy and straightforward, with each answer I provided providing pieces of information and legal facts from Pettable. I learned a lot just by doing the survey itself, as Pettable explains each question and step (and why it’s important). Knowledge is power and I’ve found this to be a really valuable feature that Pettable offers. The survey pretty quickly led me to the step of requesting a clinician to work for me based on the answers I provided.
After that, I triple-checked all of Pettable’s compliance and found that the company is in fact more compliant and reliable than any competitor I came across in my search! Pettable was also so knowledgeable about state by state laws that I had information pop up for me when I mentioned I was in California.
In my deeper research on Pettable, I found an article by an actual clinician who is part of Pettable’s program. She shared that being hired by Pettable was the hardest job she ever had to apply for, simply because Pettable vets all of their clinicians to the highest standards. Clinicians must have a history of understanding patients who need their animal for emotional support and be able to properly verify a person’s eligibility status for their ESA.
This is definitely not a service that offers letters to anyone and everyone, Pettable really goes through the right process to ensure that the person receiving the letter actually needs it. Clinicians undergo regular reviews of their license to ensure it remains active and HIPAA compliant.
Pros and cons
Avg
- Real licensed therapists
- A quick three-minute survey
- A 24-hour turnaround for letters is available
- Money back guarantee if the letter is not accepted
- In compliance with federal and state laws
- Annual renewals available
- Approved in all 50 states
- Excellent customer service
- HIPAA Compliant
Cons
- Qualifications are not guaranteed
- Lots of marketing emails
Key features
Here are the key features that make Pettable a better choice than many others.
3-minute survey and 15-minute consultation
The survey required to match you with a licensed therapist is quick, short and to the point. The survey determines your need for ESA and finds a therapist who will understand you better. Once you are matched with a therapist, the consultation takes 15 minutes to qualify for an ESA letter.
Fast Turn Around Time
For those who need help quickly, a 24-hour shopping time is available.
Full compliance with federal and state laws
Unlike websites that try to sell fake badges, registrations and other types of illegal paperwork, Pettable is in full compliance with all federal and state laws. This even includes some of the updated provisions in states like California (where I’m from). Pettable’s service is completely legitimate and they won’t try to sell you something that doesn’t exist or is illegal.
Pettable is also fully HIPAA compliant, all clients are protected to the highest standards of the law.
Licensed and verified professionals
All clinicians who are part of the Pettable network are fully vetted by the company (as not all therapists believe in the need for ESA animals) and are well known for their sensitivity to patients who need the emotional support of their beloved pets. All clinicians are regulated and fully licensed by the state, as that is the only valid ESA letter.
What to expect
Using Pettable is pretty easy – fill out a 3 minute survey, get matched with a professional, take a 15 minute consultation and find out if you qualify for an ESA letter. If you qualify, you’ll receive a letter via email within 24-48 hours to present to your landlord (or whoever needs it).
The ESA letter includes the physician’s license number, contact information, and a memorandum. The letters are not pre-filled, each letter is written just for you. The doctor is in touch with Pettable in real time as they review your case.
However, if you are requesting an ESA letter for a state like California, the process is a bit longer. California’s new ESA law AB 468 requires you to have a 30-day relationship with your doctor before an ESA letter can be issued, so Pettable immediately informs you that you will need to schedule two consultations/appointments. Since Pettable is well versed in all 50 states, if your state requires something extra, Pettable will make sure you are well informed.
Although housing laws require landlords to accept valid ESA letters, this is not always the case – so there is no absolute guarantee. Pettable offers refunds in cases where the letter is not acceptable.
About Pettable
| Verified Clinicians: | Pettable uses highly vetted and tested licensed clinicians to issue ESA letters |
| Founded by Pet Owners: | Helping to bridge the gap between pet owners who need their pets to stay with them and licensed clinicians who understand |
| Compliance: | The ESA letter service complies with federal and state laws, and Pettable itself is fully HIPAA compliant |
| guarantee: | 100% money back guarantee if your ESA letter is not accepted |
| Annual renewal offered: | If you sign up for Pettable’s ESA Letter Value Bundle, you’ll renew your ESA letter every year |
Is the Pettable ESA letter a good value?
Pettable was by far the most thorough, informed, and easiest ESA letter process I’ve personally come across. The company is extremely knowledgeable about each state’s laws and regulations and makes compliance simple. Users on Reddit have been constantly raving about Pettable’s program. On this count alone, Pettable is an exceptional value. The price isn’t out of reach for most people either, sitting around $149, which is a very affordable option for what you get.
As we tested
Even though I own my home so I didn’t need an ESA letter, I went through the process (as best I could) to see how Pettable works. I took the three minute survey and was matched with a professional very quickly, if I had continued with the process I would have had an ESA letter for the landlord within 24 hours. I reviewed how others have experienced Pettable over Reddit, and everything I read had positive reports of their experience.
Frequently Asked Questions (FAQ)
Do ESAs have the same public access rights as service animals?
Emotional support animals (ESAs) do not have the same legal rights of public access as service animals. According to the ADA (Americans with Disabilities Act), service animals are designated as medical equipment because they provide medical assistance (be it warning of a life-threatening medical condition, providing mobility support, and more) and are intended to accompany their owner wherever they go. Service animals can legally go to places that are not suitable for pets. ESAs provide emotional comfort to their owners and can only go where pets or ESAs are allowed in public.
Who determines if you or your pet is eligible?
A licensed therapist in Pettable’s program will determine if you and your pet are eligible for and as an ESA.
Does the Pettable ESA letter work for airlines and other travel?
As of 2024, no commercial airline accepts ESA animals with the same permits as service animals – ESAs consider pets. A Pettable ESA letter may work for trips that accept ESAs, but based on the ADA (Americans with Disabilities Act), ESAs do not have the same public access rights as service animals, so airlines are not required to accept them. The same goes for hotels, taxi services, trains and other travel.
Can any animal be an ESA?
Any safe, domesticated animal can qualify as an ESA for its owner. The primary animals that are ESAs are usually dogs and cats, but there is no real breed or size restriction. The species restriction is that only domestic animals can be ESAs.
Conclusion
In conclusion, those with legitimate emotional support, animals can trust Pettable to help! Pettable is a quick, easy and affordable way to get the ESA letter you need to help with housing and other legal needs. Unlike fake online registration or badge websites, Pettable is legit and up to scratch. After researching Pettable thoroughly and going through much of the process myself, I would recommend them (and myself) to anyone needing an ESA letter!
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